The REMCO Commitment: Protect the value and maximize the appearance of our clients’ assets. Service programs with a clear understanding of the objectives and concerns of facility owners and managers. Documented ongoing service and project tracking. single points of contact for all services, simplified contract administration and consolidated billing. Management and technical expertise to self-perform and/or manage all services. Smooth transitions and optimal service from the outset. Flexibility to expand or reduce scope of services according to customers’ needs.

Compliance with all local, state and federal regulations to ensure a safe work environment. "First Class" service and "Total Customer Satisfaction". Association Affiliations: BOMA New York, Institute of Real Estate Managers (IREM). Service Partner, and New York Association of Realty Managers (NYARM).

The character and value of a building is a function of its location, architecture,the materials – marble, metal or masonry- of its construction, and the way in which it is preserved and maintained. For nearly three quarters of a century, Remco has provided the organization, technology and craftsmanship to restore, enhance and preserve the beauty and value of thousands of diverse facilities. The ability to respond to the changing, challenging and unique needs of each of our clients has earned Remco an unparalleled reputation for leadership, quality, responsiveness and integrity. Today as always, Remco remains committed to completing every assignment within our clients’ time and budgetary constraints and in conformance with the highest standards of quality employing the most technologically advanced and safest methods of restoration and maintenance.

The experience and skills of our craftsmen, the support and strength of our management team and our total commitment to service excellence and customer satisfaction are the basis of our success. We understand and work within the priorities of our clients. Personal attention, responsiveness and distinctive public appearance are as characteristic of Remco as are our skills and the consistent quality of our performance.
We are proud of our history and the clients we serve.

Safety Training: All employees are trained in safety procedures relevant to the industry including HAZCOM, scaffolding, fall protection, personal protective equipment and other safety related subjects. Safety Manual: Management supervisory and office personnel possess a comprehensive Environmental Health and Safety Manual, and Hazard Communications Manual written by our Vice-President of Compliance & Safety. Each Remco vehicle maintains a "red MSDS binder" containing all Material Safety Data Sheets for materials utilized in the field as well as an abridged HAZCOM, Respirator, Spill Control Programs and First-Aid Procedures.

Safety Meetings: Working Safety Committee made up of management and field personnel meet once per month OSHA Compliance: All executive and supervisory personnel have attended the 10-hour OSHA Training course and the Scaffold Erector, Dismantler and User Training course. More than 30% of our field personnel have been trained in the New York City Department of Buildings Suspended Scaffold Training for Rigging Foreman and Crews. Risk Assessment Procedures: Proper determination including incident review and analysis of work-related injuries, illnesses, accidents and property damage performed by Vice President of Compliance & Safety.

Remco’s cadre of supervisors and foreman consists of Craftsmen with an average of 20 years’ field experience, the most senior staff being on the job for 35 years. This reservoir of talent oversees all projects and maintenance assignments and serves to train and develop our staff of technicians. Remco’s training program is comprised of several phases that are conducted in our training facility and on-site training; including actual on-the-job-sessions.

New personnel receive:
Classroom and shop orientation Demonstration programs designed to familiarize them with the scope of work and inventory of specialized tools and materials of the trade. Conceptual and manual training in the use of tools, cleaning and finishing materials Restoration and repair techniques and the highly skilled work of oxidizing, polishing and spray coating of metal surfaces. HAZCOM and OSHA compliance training through an industry/labor program. We teach the use of both traditional and state-of-the-art methodologies, and the careful handling of environmentally sensitive products and procedures. Our personnel are intensively trained to erect the necessary scaffolding and set up their job sites in a manner which is safe to themselves and the general public, and which protects and maintains the physical and operational aspects of the location in which they are working. New employees are gradually integrated into our work force and progressively assigned to more and more demanding work as their skills and abilities evolve.

Periodically, and when new or unusual products or procedures are introduced, Remco managers and senior supervisors conduct review sessions covering a full range of subjects including technical data, site and personnel safety, maintenance of equipment and vehicles, performance on the job site, and work quality standards.

Service quality is defined and shaped every time a member of Remco interacts with a member of our customers' organization. Therefore, we define quality, as it exists in the eyes of our customers. It is the adherence to mutually agreed-upon standards and established criteria, measured with as much objectivity as possible, with the final objective of obtaining true customer satisfaction. This continual process incorporates many individual measures, building upon benchmarks that are reviewed and revised appropriately. Remco controls the quality of its work through continuous supervision and inspection from top management, division management and supervisory levels. Remco field inspectors are equipped with vehicles and telecommunications tools to expedite service.

The Quality Standard is established prior to the commencement of the job. Client expectations are determined, oftentimes by producing samples for the client’s approval. The approved samples define the materials to be employed, the methodologies and ultimately the specifications for the work to be performed. Detailed work orders are prepared and issued. As the work progresses, management and supervisory staff inspect the site at frequent intervals to ensure compliance with the established standard. Concurrent discussions with the client ensure that the client’s expectations are being achieved. The Remco Quality Assurance organization and Programs are vital tools to providing consistent, superior levels of service.